SC Chat: Who's at the Door? Building Relationships with Families from the First Visits


Service coordination starts at the beginning, during those very first contacts with families, including first visits! Join this web discussion to hear from JoShirlon Capeheart, an experienced service coordinator from the Infant & Toddler Connection of Norfolk, as she shares her insights, strategies, and ideas for helping families understand how early intervention works, how she builds rapport and gathers information from families during first visits, how she has adapted her practices during tele-intervention, and how she builds relationships with families in challenging situations.

JoShirlon Capehart

JoShirlon is a Service Coordinator with Infant Toddler Connection of Norfolk. She has over 13 years of experience working with infants and toddlers and more than 20 years working with families. JoShirlon is a Master Coach and is passionate about advocating for and supporting families. Working in the community provides the opportunity for JoShirlon to merge two of the things she loves the most: communication and people. In her spare time, she enjoys being with her husband and son, writing and hosting a motivational radio show.


10/20/2021 12:00 PM - 10/20/2021 1:00 PM


Dana Childress


Collaboration Early Intervention Family Engagement Parent/Family Professional Development Professional Resources