Social Security Office of the Inspector General (OIG) Launches Online Scam Reporting Form (Nov. 2019)
The Inspector General for the Social Security Administration, Gail S. Ennis, and Commissioner of Social Security, Andrew Saul, announce the launch of a dedicated online form to receive reports from the public of Social Security-related scams. These scams—in which fraudulent callers mislead victims into making cash or gift card payments to avoid arrest for purported Social Security number problems—skyrocketed over the past year to become the #1 type of fraud reported to the Federal Trade Commission and the Social Security Administration.
Inspector General Ennis and Commissioner Saul encourage the public to use the new online form to report Social Security phone scams including robocalls and live callers, as well as email, text, and in-person scams. The form allows people to create a unique Personal Identification Number (PIN), so if the OIG contacts a person about their report, they will know the call is legitimate.
“Awareness is our best hope to thwart the scammers,” said Inspector General Ennis. “Tell your friends and family about them and report them to us when you receive them, but most importantly, just hang up and ignore the calls.”
Social Security employees do occasionally contact people—generally those who have ongoing business with the agency—by telephone for business purposes. However, Social Security employees will never threaten a person with arrest or other legal action if they do not immediately pay a fine or debt. In those cases, the call is fraudulent and people should just hang up.
Social Security will not:
- Tell you that your Social Security number has been suspended.
- Contact you to demand an immediate payment.
- Require a specific means of debt repayment, like a prepaid debit card, a retail gift card, or cash.
- Demand that you pay a Social Security debt without the ability to appeal the amount you owe.
- Promise a Social Security benefit approval, or increase, in exchange for information or money.
SSA Online Scam Reporting Press Release.pdf